We use USPS First Class Package International Service for shipping. We charge flat fees for shipping to make it easier (don't forget we also offer free shipping for certain purchases!). Shipping costs are:
- United States: $4
- Canada: $12
- International: $16
Yes! We currently offer free shipping for any U.S. orders over $100, or any international orders over $200!
Please note that due to USPS restrictions, we are unable to offer free shipping to any countries where the USPS has suspended First Class Package International Service (FCPIS). For the current list, please see the following link: https://about.usps.com/newsroom/service-alerts/international/welcome.htm
We are able to ship to almost any country in the world! However, there are a few exceptions. We are unable to ship to any countries that are sanctioned by OFAC. Currently, this includes: - Cuba
- Iran
- North Korea
- Sudan
- Syria
We ship from the west coast of the U.S. While we cannot guarantee any shipping times with the USPS, estimated delivery times after shipping are:
- Shipping to west coast U.S.: around 2 days
- Shipping to midwest U.S.: 3-4 days
- Shipping to the east coast U.S.: 5 days
- Shipping to Canada: 1-2 weeks
- Shipping internationally: 3-5 weeks
Please also note that international shipments are particularly hard to estimate, as they are dependent on customs and local post office staffing levels. Germany is typically one of our longest delivery times, often taking 7-8 weeks due to the local post offices.
Regular shop items:
- We strive to make the highest quality pieces we possibly can! Because of this, all sales are final.
However, if you receive a piece that you believe to not be your style after receiving it, feel free to reach out. In some instances at our discretion, we may be able to perform an exchange or store credit. Please note that all shipping will be the responsibility of the buyer. If a mistake is ever made by us in shipping a piece (such as sending the wrong item), we will exchange or refund our mistake!
Custom orders:
- We will settle on a design with you before creating the custom order, but no two pieces will ever be identical! We do our best to make the piece as close as possible to a design you like, or to an idea we have discussed. Because this piece is customized to you (and in many cases may use a stone you provide), we do not offer returns or exchanges on any custom orders.
Fortunately, in the many years I have been making jewelry, I have had almost no instances of packages getting lost or stolen, although it can happen in rare cases.
My shipping practices:
- I do my best to ensure that all pieces I ship are well packaged, and that the label is firmly on the package so that I don't cause any issues with the package during transit!
- I also take responsibility for your stone while it is in my possession. If I have received a stone you are shipping and misplace it for any reason, I will do my best to compensate you for a fair value of your stone; however in the many years I have been making jewelry, I have never misplaced or lost a customer stone!
- I have you send any stones you are having me make into a custom design to a P.O. box, which eliminates any mail theft from our mailbox, and also typically means an even better chance that the package will be delivered appropriately (instead of maybe being accidentally put in a neighbor's mailbox!).
- I also take any packages I'm shipping to you and drop them off either directly in a USPS box, or directly inside the Post Office itself, instead of using my mailbox for outgoing shipments.
For lost packages:
- Start by contacting the USPS, and determining if they can call the last known distribution center to look for the package.
- Please keep in mind that for international shipments, some countries take a VERY long time to process shipments. This doesn't necessarily mean your package is lost; it can simply mean that it's held up in customs, or waiting at a distribution center to go overseas with other packages, etc.
- If you live in an apartment complex, check with the leasing office. There have been several occasions where packages were delivered to the leasing office or a shipping office for an apartment complex, and they hold it for you there until you pick up.
- Check your mailbox. Because we use the USPS, our packages are rarely delivered to your front door, and are typically delivered to your mailbox. You should generally be able to see in the tracking information where it was delivered to.
- Contact me for assistance! I'm happy to call the USPS in addition to you and try to have them find the package.
- While we aren't financially responsible if your package gets lost, please reach out! We may decide (at our discretion) to remake and ship a new piece for you if possible.
For stolen packages:
Let's be honest; mail theft sucks. There's not a lot we can do on our end about someone stealing a package from your mailbox or front porch, and we aren't financially responsible for any stolen packages, as that's out of our control. However, if you're worried about potential mail theft, or if your package shows that it has been delivered, and you haven't received it, here are a few things to do:
- If you are worried about a package being stolen, when you order your jewelry, put in a friend or family member's address instead that you feel would be safer for delivery, and pick it up from them.
- Check the tracking number regularly for the estimated delivery date, and make sure someone is home to get the package from the mailbox on delivery day.
- Check with your neighbors. It's possible the package was just misdelivered. Our jewelry is shipped in a purple bubble mailer that is 9" x 7" in size, so you can describe it to them.
- Check your mailbox. Because we use the USPS, our packages are rarely delivered to your front door, and are typically delivered to your mailbox. You should generally be able to see in the tracking information where it was delivered to.
- Reach out to us! While we aren't financially responsible for mail theft, we may (at our discretion) attempt to remake and ship a new piece for you if possible.
- Report the incident to your local police department.